Helw

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Which Payment Method do you accept?

Currently, We ONLY accept payment through InstaPay. After completing your checkout, our customer service team will contact you as soon as possible with our InstaPay account details for the payment transfer. Once the transfer is confirmed, we will proceed with processing your order.

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I have a problem with my order (missing item/incorrect item/damaged parcel/damaged item/etc.). What do I do?

Reach out to our customer service team by sending an email to helww.egy@gmail.com within 2 days of receiving your order. Please note that photos of the issue (eg. showing the contents of the box, the items you received, the condition of the box, the condition of the items, etc.) will be required to proceed. The photos MUST show the item exactly as you received it – if any items have been opened, half eaten, half drunk, etc. we will unfortunately not be able to accept them as reliable evidence of an issue.

Please do note that, due to the weather and shipping companies, they may have shorter best before dates than standard products from standard stores

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What if one of the sweets I picked for my Customization Box isn’t available?

We keep huge stock levels of all sweets, so this is very unlikely to happen, but if there is ever an issue out of our control which stops us from keeping stock of a sweet we usually have (eg. last minute supplier issues, international logistic issues, etc.), we will reach out to you for an alternative choice – if we don’t hear back from you within 24 hours we will select a very similar substitute (which will satisfy the same requirements).

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What is the “Pick Your Price!” product on the website?

Pick Your Price! is our fun mystery product where you set the budget, and we’ll create a surprise mix of candies just for you. It’s a sweet way to get more variety and excitement every time you order!